User-centred design of patient information for hospital admissions and patient experience

Alexander R. Lang; T'Ng Chang Kwok; Evridiki Fioratou; Ivan Le Jeune; Sarah Sharples

doi:10.1201/b16742

User-centred design of patient information for hospital admissions and patient experience

Alexander R. Lang, T'Ng Chang Kwok, Evridiki Fioratou, Ivan Le Jeune, Sarah Sharples

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2 Citations (Scopus)

Abstract

This paper describes a user-centred approach to information design in an Acute Medical Unit (AMU). It presents a process for inclusion of clinical staff, nurses and patients in the design of information to be used for improving the efficiency of patient admissions to the wards and to increase patient understanding and satisfaction with the service. Human factors expertise was sought to assess the environment, admissions to the AMU and patient clerking by junior doctors. The paper outlines the challenges of designing for multiple users with varying needs and the intricacies of information design and provision when developing a patient leaflet for use in the NHS.

Original language	English
Title of host publication	Contemporary Ergonomics and Human Factors 2014
Subtitle of host publication	Proceedings of the international conference on Ergonomics & Human Factors 2014, Southampton, UK, 7-10 April 2014
Editors	Sarah Sharples, Steven Shorrock
Publisher	Taylor and Francis - Balkema
Pages	203-210
Number of pages	8
Edition	1st
ISBN (Electronic)	9780429227288
ISBN (Print)	9781138026353
DOIs	https://doi.org/10.1201/b16742
Publication status	Published - Apr 2014
Event	Contemporary Ergonomics and Human Factors 2014 - Southampton, United Kingdom Duration: 7 Apr 2014 → 10 Apr 2014

Publication series

Name	Contemporary Ergonomics and Human Factors 2014

Conference

Conference	Contemporary Ergonomics and Human Factors 2014
Country/Territory	United Kingdom
City	Southampton
Period	7/04/14 → 10/04/14

ASJC Scopus subject areas

Human Factors and Ergonomics

Access to Document

10.1201/b16742

Cite this

Lang, A. R., Kwok, TN. C., Fioratou, E., Jeune, I. L., & Sharples, S. (2014). User-centred design of patient information for hospital admissions and patient experience. In S. Sharples, & S. Shorrock (Eds.), Contemporary Ergonomics and Human Factors 2014: Proceedings of the international conference on Ergonomics & Human Factors 2014, Southampton, UK, 7-10 April 2014 (1st ed., pp. 203-210). (Contemporary Ergonomics and Human Factors 2014). Taylor and Francis - Balkema. https://doi.org/10.1201/b16742

Lang, Alexander R. ; Kwok, T'Ng Chang ; Fioratou, Evridiki et al. / User-centred design of patient information for hospital admissions and patient experience. Contemporary Ergonomics and Human Factors 2014: Proceedings of the international conference on Ergonomics & Human Factors 2014, Southampton, UK, 7-10 April 2014. editor / Sarah Sharples ; Steven Shorrock. 1st. ed. Taylor and Francis - Balkema, 2014. pp. 203-210 (Contemporary Ergonomics and Human Factors 2014).

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abstract = "This paper describes a user-centred approach to information design in an Acute Medical Unit (AMU). It presents a process for inclusion of clinical staff, nurses and patients in the design of information to be used for improving the efficiency of patient admissions to the wards and to increase patient understanding and satisfaction with the service. Human factors expertise was sought to assess the environment, admissions to the AMU and patient clerking by junior doctors. The paper outlines the challenges of designing for multiple users with varying needs and the intricacies of information design and provision when developing a patient leaflet for use in the NHS.",

author = "Lang, {Alexander R.} and Kwok, {T'Ng Chang} and Evridiki Fioratou and Jeune, {Ivan Le} and Sarah Sharples",

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booktitle = "Contemporary Ergonomics and Human Factors 2014",

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note = "Contemporary Ergonomics and Human Factors 2014 ; Conference date: 07-04-2014 Through 10-04-2014",

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Lang, AR, Kwok, TNC, Fioratou, E, Jeune, IL & Sharples, S 2014, User-centred design of patient information for hospital admissions and patient experience. in S Sharples & S Shorrock (eds), Contemporary Ergonomics and Human Factors 2014: Proceedings of the international conference on Ergonomics & Human Factors 2014, Southampton, UK, 7-10 April 2014. 1st edn, Contemporary Ergonomics and Human Factors 2014, Taylor and Francis - Balkema, pp. 203-210, Contemporary Ergonomics and Human Factors 2014, Southampton, United Kingdom, 7/04/14. https://doi.org/10.1201/b16742

User-centred design of patient information for hospital admissions and patient experience. / Lang, Alexander R.; Kwok, T'Ng Chang; Fioratou, Evridiki et al.
Contemporary Ergonomics and Human Factors 2014: Proceedings of the international conference on Ergonomics & Human Factors 2014, Southampton, UK, 7-10 April 2014. ed. / Sarah Sharples; Steven Shorrock. 1st. ed. Taylor and Francis - Balkema, 2014. p. 203-210 (Contemporary Ergonomics and Human Factors 2014).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Lang AR, Kwok TNC, Fioratou E, Jeune IL, Sharples S. User-centred design of patient information for hospital admissions and patient experience. In Sharples S, Shorrock S, editors, Contemporary Ergonomics and Human Factors 2014: Proceedings of the international conference on Ergonomics & Human Factors 2014, Southampton, UK, 7-10 April 2014. 1st ed. Taylor and Francis - Balkema. 2014. p. 203-210. (Contemporary Ergonomics and Human Factors 2014). doi: 10.1201/b16742

User-centred design of patient information for hospital admissions and patient experience

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