Utilising insight journalism for community technology design

Nick Taylor, David M. Frohlich, Paul Egglestone, Justin Marshall , Jon Rogers, Alicia Blum-Ross, John Mills, Mike Shorter, Patrick Olivier

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    6 Citations (Scopus)
    246 Downloads (Pure)


    We describe the process of insight journalism, in which local amateur journalists were used to generate unique insights into the digital needs of a community. We position this as a means for communities to represent themselves to designers, both as a method of designing community technologies and as a first step towards supporting innovation at a local level. To demonstrate insight journalism, we present two case studies of community technologies that were directly inspired, informed and evaluated by journalistic content. Based on this experience, we evaluate the role that insight journalism can play in designing for communities, the particular characteristics that it lends to the design process and how it might be employed to support sustainable community innovation.
    Original languageEnglish
    Title of host publicationCHI '14
    Subtitle of host publicationProceedings of the SIGCHI Conference on Human Factors in Computing Systems
    Place of PublicationNew York
    PublisherAssociation for Computing Machinery
    Number of pages10
    ISBN (Print)9781450324731
    Publication statusPublished - 2014
    Event32nd Annual ACM CHI Conference on Human Factors in Computing Systems - Metro Toronto Convention Centre, Toronto, Canada
    Duration: 26 Apr 20141 May 2014


    Conference32nd Annual ACM CHI Conference on Human Factors in Computing Systems
    Abbreviated titleCHI 2014
    Internet address


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