Which experiences of health care delivery matter to service users and why?: a critical interpretive synthesis and conceptual map

Vikki Entwistle; Danielle Firnigl; Mandy Ryan; Jillian Francis; Philip Kinghorn

doi:10.1258/jhsrp.2011.011029

Which experiences of health care delivery matter to service users and why? a critical interpretive synthesis and conceptual map

Vikki Entwistle, Danielle Firnigl, Mandy Ryan, Jillian Francis, Philip Kinghorn

Research output: Contribution to journal › Article › peer-review

101 Citations (Scopus)

Abstract

Patients' experiences are often treated as health care quality indicators. Our aim was to identify the range of experiences of health care delivery that matter to patients and to produce a conceptual map to facilitate consideration of why they matter.

Original language	English
Pages (from-to)	70-78
Number of pages	9
Journal	Journal of Health Services Research and Policy
Volume	17
Issue number	2
DOIs	https://doi.org/10.1258/jhsrp.2011.011029
Publication status	Published - 2012

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10.1258/jhsrp.2011.011029

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Which experiences of health care delivery matter to service users and why? a critical interpretive synthesis and conceptual map

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