Patients' experiences are often treated as health care quality indicators. Our aim was to identify the range of experiences of health care delivery that matter to patients and to produce a conceptual map to facilitate consideration of why they matter.
Entwistle, V., Firnigl, D., Ryan, M., Francis, J., & Kinghorn, P. (2012). Which experiences of health care delivery matter to service users and why? a critical interpretive synthesis and conceptual map. Journal of Health Services Research and Policy, 17(2), 70-78. https://doi.org/10.1258/jhsrp.2011.011029