Which experiences of health care delivery matter to service users and why? a critical interpretive synthesis and conceptual map

Vikki Entwistle, Danielle Firnigl, Mandy Ryan, Jillian Francis, Philip Kinghorn

    Research output: Contribution to journalArticle

    65 Citations (Scopus)


    Patients' experiences are often treated as health care quality indicators. Our aim was to identify the range of experiences of health care delivery that matter to patients and to produce a conceptual map to facilitate consideration of why they matter.
    Original languageEnglish
    Pages (from-to)70-78
    Number of pages9
    JournalJournal of Health Services Research and Policy
    Issue number2
    Publication statusPublished - 2012


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