Abstract
The study investigates how financial technology (FinTech) is changing the banking sector in Sub-Saharan Africa. It explores how innovations in FinTech, such as blockchain, AI-driven solutions, and digital payment systems, reshape banking practices. The research looks at the roles of financial inclusion, regulatory frameworks, and cultural contexts, highlighting the various impacts of FinTech adoption. It also explores how these technologies enhance access to financial services, improve operational efficiencies, and address transaction security and regulatory compliance challenges.The study finds that increasing access to banking services can significantly improve financial inclusion, particularly in rural areas with limited traditional infrastructure. Automated transactions and enhanced customer service interactions help speed up banking processes and improve the efficiency of financial intermediaries. However, due to innovations related to AI, regulatory complications persist, necessitating an adaptive regulatory framework that balances innovation and risk management. Cultural factors such as background, social class, and personal preferences significantly influence customer trust and behaviour towards digital financial services, emphasizing the need for culturally sensitive measures to promote FinTech adoption. Blockchain and artificial intelligence technologies provide interesting solutions for overcoming infrastructural hurdles and improving service delivery.
The study's policy implications emphasize the importance of strong cybersecurity measures, investments in digital infrastructure, and cooperation between traditional banks and FinTech companies in maintaining the pace of FinTech adoption. A comparative analysis of global trends reveals the clear challenges and potential of the banking industry in sub-Saharan Africa, encouraging tailored initiatives that match international best practices to local realities. Generally, the study presents a comprehensive framework for stakeholders to navigate and leverage FinTech's revolutionary potential, resulting in equitable and sustainable economic growth in sub-Saharan Africa.
The study finds that increasing access to banking services can significantly improve financial inclusion, particularly in rural areas with limited traditional infrastructure. Automated transactions and enhanced customer service interactions help speed up banking processes and improve the efficiency of financial intermediaries. However, due to innovations related to AI, regulatory complications persist, necessitating an adaptive regulatory framework that balances innovation and risk management. Cultural factors such as background, social class, and personal preferences significantly influence customer trust and behaviour towards digital financial services, emphasizing the need for culturally sensitive measures to promote FinTech adoption. Blockchain and artificial intelligence technologies provide interesting solutions for overcoming infrastructural hurdles and improving service delivery.
The study's policy implications emphasize the importance of strong cybersecurity measures, investments in digital infrastructure, and cooperation between traditional banks and FinTech companies in maintaining the pace of FinTech adoption. A comparative analysis of global trends reveals the clear challenges and potential of the banking industry in sub-Saharan Africa, encouraging tailored initiatives that match international best practices to local realities. Generally, the study presents a comprehensive framework for stakeholders to navigate and leverage FinTech's revolutionary potential, resulting in equitable and sustainable economic growth in sub-Saharan Africa.
| Date of Award | 2024 |
|---|---|
| Original language | English |
| Awarding Institution |
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| Supervisor | Dooruj Rambaccussing (Supervisor) & Murat Mazibas (Supervisor) |